FAQ

We have answered our most popular questions to help save time.

If anything is not here, please get in touch with our team today and ask.

We are always happy to chat.

We are excited that you want to know more about working with us on your upcoming design project. Please get in touch with our contact form and say hi. We will then send you more information about our services to see if we are a good fit. We will book your job into the schedule once the legal stuff is all signed and ticked off and deposit paid to secure your job.

Yes, to start any of our design projects, we require an initial 50% deposit of the contract price before we start working together. This secures your job and our team in delivering your project on time as discussed. The balance is due prior to launch or the release of your project and passwords. As our projects are all unique, we may consider a slight change to our standard payment plan to suit both parties.

Absolutely! Gotta love the internet!! We have worked with many clients from around Australian and in England and USA. As long as you are reachable via text and email then there should be no problem building your brand together. We know that you are busy as we are too, therefore we don’t offer face to face consultations anymore.  It’s all done via phone call.

Every project and client’s needs are different. What goes into building your site can take up to 6 weeks as we won’t release it back to you until we are 100% happy – after all, we are putting our name on it too. If you have a deadline, please let us know, however priority builds can incur an extra service fee.

With our web, graphic design work and branding work, you are given 2 initial design concept choices. After that, we will allow up to 3 rounds of revisions to tweak our designs and colour palettes to your satisfaction. Each round will include a list of changes for us to work on. We ask that you give us as much detail in the beginning so nothing is misunderstood.

No. These images are copyright protected and are licensed. We can provide you with licensed images for you to use on your website and social media. We are not responsible for any images provided to us by the client which are in breach of copyright laws.

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